Refund policy
30-Day Easy Returns
At www.dviina.com, we want you to love your purchase. If, for any reason, you're not fully satisfied, we offer a simple and transparent return process.
Return Policy Overview
Return Window:
You have 30 days from the day you received your order to initiate a return.
Item Condition:
Returned items must be unused, in their original condition, and shipped back with the original packaging.
Easy Returns:
Our customer support team will guide you through the return process.
Territorial Scope:
This Return & Refund Policy applies to all purchases within the United Kingdom.
Return Costs
1. Defective or Incorrect Products – FREE
There is no cost to you when:
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The product is defective
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The wrong item was sent
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The item arrived damaged by the carrier
We will cover all return shipping costs.
2. Customer Remorse (Change of Mind)
You will be responsible for the actual return shipping cost if:
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You ordered the wrong product
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The item doesn’t fit
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You no longer want the item
Shipping fees are non-refundable.
Restocking Fees:
We do not charge any restocking fees.
How to Return an Item
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Contact Us:
Email our support team at support@dviina.com with your order number and reason for return. -
Pack Your Item:
Repack the item securely in the original packaging, including all accessories and tags. -
Ship the Item:
Follow the instructions provided in your return authorization email and drop off the package at your nearest carrier location.
Refund Process
Inspection:
We will inspect the returned item once it arrives at our facility.
Refund:
If approved, the refund will be processed within 7 business days.
Your bank/payment provider may take an additional up to 7 business days for the amount to reflect in your account.
Exchanges
Need a different size, color, or product?
Just contact us at support@dviina.com, and we will happily help you exchange your item.
Non-Returnable Items
For hygiene and safety reasons, certain products may be marked as non-returnable.
This will always be clearly displayed on the product page.
Questions?
Visit our Frequently Asked Questions page or contact customer support at:
support@dviina.com
Contact Information
Store Name: DVIINA
Address: 312 W 2nd St, Unit #A8826, Casper, WY 82601, United States
Email: support@dviina.com
Phone: +1 (737) 235-8626
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond to your email within 24 hours (Mon–Fri) — weekend messages are answered on Monday.