Shipping policy
DVIINA Shipping Policy
At DVIINA, we aim to provide a smooth and reliable shopping experience for all customers in the United Kingdom. Below you will find our clear and transparent shipping guidelines.
Shipping Availability
We currently ship only within the United Kingdom.
International shipping is not available at this time.
Shipping Costs
Free Shipping: All UK orders qualify for free shipping with no minimum spend required.
Processing & Delivery Times
Order Cut-Off Time
Orders placed after 5:00 PM (GMT) Greenwich Mean Time are processed the following business day.
Handling Time
1–4 business days (Monday–Friday)
Every order undergoes quality checks before dispatch.
Transit Time
6–12 business days (Monday–Friday)
Estimated Delivery Window
7–16 business days total
(Handling + Transit)
Please note: These are estimated shipping times and may vary due to seasonal volume, courier delays, or unforeseen logistical issues.
Carriers We Use
We work with reliable logistics partners for United Kingdom deliveries, including:
- RoyalMail
- DPD
- UPS
- DHL Express (occasionally)
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email.
You can track your order anytime on our Track My Order page.
Delivery Issues
If your order is:
-
Delayed
-
Showing no movement
-
Marked as delivered but not received
Please contact us immediately so we can help resolve it quickly.
Email: support@dviina.com
Phone: +1 (737) 235-8626
We respond within 24 hours (Mon–Fri).
Questions?
Visit our Frequently Asked Questions page or contact our customer services here.
Contact Information
Store Name: DVIINA
Business Address:
312 W 2nd St, Unit #A8826
Casper, WY 82601
United States
Email: support@dviina.com
Phone: +1 (737) 235-8626
Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (GMT)
Weekend messages are answered on Monday.